IMPORTANT:

THESE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH EDH APPLIANCE REPAIR AND WILL APPLY TO YOUR SERVICE ORDER. Is subject to regular update without prior notice or permission.

Payment and Conditions of Service Provision

It is the responsibility of the customer to familiarize themselves with terms of service, prior to allowing our technician to commence provision of service. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed. Acting either for yourself or for the party listed on electronic or paper work order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, reasonable interest and service charges on any past due balance, a $25 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your order is cancelled in an untimely fashion, and any necessary collection costs, including attorney’s fees.

SERVICE CALL FEE:

If the unit is found to be uneconomical to repair or a customer does not wish to proceed with the service, a service call fee will be charged. The service call fee will cover the initial examination, diagnosis, and written estimate of repair with parts and labor. The service call fee will be charged as follows: $100.00 for all units. SERVICE CALL FEE IS NON-REFUNDABLE.

MULTIPLE UNITS:

EDH Appliance Repair often makes appointments for customers with multiple units. A service fee will be charged for each unit. Service Fee will be discounted for multiple units. Service Fee not to exceed $150)

DIAGNOSIS:

The appliance must be installed and accessible to the service technician. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit. Based on the customer’s description of the issue, the EDH Appliance Repair service technician will diagnose the unit and determine what repair(s) will be necessary to resolve the issue(s). Due to the complexity of some appliances there can be additional underlying problems which cannot be determined until an “initial repair” is made. In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided. If a technician cannot duplicate the customer’s complaint on the unit, the customer will be responsible for the service call fee.

If the technician arrives and no problem is present, it will be considered as a diagnosis of “No problem found” or “Working as designed”. The customer will be responsible for the service call fee.If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, cost and payment for any examinations or services performed by outside trade contractors. The customer will be responsible to pay EDH Appliance Repair the service call fee.

RECOMMENDATIONS:

Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer. The customer is responsible for their own decisions.

REPAIR COST:

In accordance with “The Major Appliance Service National Price Guide (MASPG)” the repair cost is based on the job, not on the time the repair takes to perform.

ESTIMATE:

Estimates will be valid for 7 days. The customer is responsible for reviewing the estimate with the technician. Payment of parts and/or labor indicates approval and complete agreement by the customer to have EDH Appliance Repair,  repair the appliance at the price quoted on the estimate.

PARTS:

EDH Appliance Repair service technician will have the most commonly replaced parts in their vehicle stock. Parts will be ordered within 24 hours of initial visit. Depending on part availability, most parts will arrive within 1-5 business days. Special order parts may take longer. Unfortunately, we can only relay ETA information given to our company by our part distributors. Once the part has arrived, the technician will contact the customer to schedule the part installation. 

MAINTENANCE:

Problems with appliances may be caused solely by lack of routine maintenance. Sometimes just maintenance may resolve the problem. Maintenance may be needed or required before repair or during a repair. Maintenance is not a repair or part of repair labor. Maintenance is non-refundable.

PAYMENT:

EDH Appliance Repair accepts cash, check, and credit cards. Payment is due at time of initial visit.

LATE PAYMENTS: Payment is due at time of service. If your account becomes past due the following actions will be taken:

14 days past due: $20.00 late fee will be accessed per invoice.

30 days past due: Collections – Customer will be responsible for any collection fees or charges.

Returned/ Cancelled Check Fee: Customer agrees to pay a $25.00 returned/ cancelled check fee.

REFUSAL OF PAYMENT: If the customer refuses to pay the service technician, EDH Appliance Repair reserves the right to expedite account to collections.

COMPLETED REPAIR:

Once the repair is complete, the customer will be asked to review and test the appliance. The customer will sign the EDH Appliance Repair invoice when repair on the appliance is completed. This shows the customer has examined and approved of the work done. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. NO REFUNDS WILL BE ISSUED ON COMPLETED REPAIRS OR ON GOING REPAIRS.

WARRANTY:

EDH Appliance Repair offers a 90-day warranty on all parts and labor. Warranty applies to the same problem. There is no warranty against additional or more extensive repairs, against other problems which may occur on the same unit (even if involving what appear to be identical symptoms), or against incidental damages. If a problem arises within this time, we urge customers to contact EDH Appliance Repair at (916) 836-5544 immediately so we may schedule a follow up appointment to address the issue. The warranty will be effective on the part installation date for a period of 90 days on both parts and labor. Warranty is only valid if the repair is performed by EDH Appliance Repair service technicians. Improper usage of the appliance automatically voids the warranty. Warranty is void on relocated appliances. If you do not perform proper maintenance, then we will void your warranty.

If a service technician is dispatched on a unit under warranty and the complaint cannot be duplicated, the service technician will not perform any other action, other than testing the unit. If a service technician is dispatched more than two times under warranty and cannot detect an error within the unit or customer no-shows, the customer will be held liable for a service fee.

No warranty on damage caused by external problems or interference by anyone else (other than EDH Appliance Repair service technicians) sensing or tampering with the repair. Warranty is not applicable to the following parts: discontinued or obsolete parts, refrigerants, filters, access valves,. Warranty against manufacturing defects only. Warranty does not cover damage due to water, high voltage fluctuations or any alteration or tampering by third part technicians.

We are not liable for any item or person that is hurt by a malfunction and are not liable if your food goes bad due to lack of refrigeration. If water leaks when we are repairing an item, then we are not responsible for any damage done. If we decide it is best to not offer a warranty, we can make that decision.

EDH Appliance Repair is not responsible for any damage caused by appliance malfunction. EDH Appliance Repair is not responsible for any floor, cabinet, counter damage or water leakage when repairing and/or removing your appliance by EDH Appliance Repair technician(s). EDH Appliance Repair reserves the right to limit or refuse to provide warranty at its sole discretion.

Warranty will be void if: Routine maintenance is neglected, improper use of the appliance, unit is removed/uninstalled, unit is damaged by weather, damage or interference by anyone else (other than EDH Appliance Repair) and/ or non-payment of service.

Customer Responsibilities:

Ensure an individual 18 years or older is present at time of service

Ensure a form of payment will be available for the EDH Appliance Repair technician during the scheduled visit

Ensure the appliance is readily accessible to service technician,Ex: emptying the appliance if possible

Unit must be installed.

Keep small children and pets out of the technician’s work area

Ensure all pets are controlled when the technician is at the house

DAMAGE WAIVERS:

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.

Waiver of Damages When Moving Appliance

You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and countertops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and EDH Appliance Repair, from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the service technician, you promise to hold harmless EDH Appliance Repair, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling

You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair the same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge, by undertaking to service and/or repair your equipment, EDH Appliance Repair is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability EDH Appliance Repair, it’s agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Basic Appliance Installation Terms and Conditions

Our standard install charge covers the following:

Removal and/or installation of an appliance, without the need to disturb/remove cabinetry, countertops, flooring or any other fixture. Does not include modification, and repair of gas, water valves, drains, power receptacles, electrical junction boxes, and dryer vents. It is the responsibility of the customer to ensure systems for the supply of gas and water, electrical, drainage, venting etc. meet local building codes, and are available to facilitate installation using standard materials associated with the install of that type of appliance.

EDH Appliance Repair does not install, modify or correct problems with services necessary to facilitate installation. These include but are not limited to electrical supply, water supply, water drainage, gas supply, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.

We assume and accept the area, systems or services which have been provided to accommodate the appliance installation have been prepared to conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water supply, water drainage requirements have been met specific to the appliance installed.

Installation charge quoted does not include cost of materials such as vent hoses, water lines, gas lines, hoses, fittings etc.

REFUSAL OF SERVICE:

EDH Appliance Repair reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service fee.